How can we help?

What is your shipping policy?

Honeyfloh ships to all US states and Canada! We charge a flat shipping rate per item.

What is your return policy?

We gladly offer a 30-day return policy for all unused and unaltered products! To start the return process, please contact us at support@honeyfloh.com with your order number.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How are your products made?

Honeyfloh products are primarily created using 3D printing. Our products are printed with sustainable filament, sourced from natural materials such as sugar cane and we hand assemble each lamp individually.

Are bulbs included?

Yes! We ship all our lamps with 40W, 2700K LED bulbs.

We determined 40W bulbs at 2700K results in a balanced, warm setting in any room. However, higher wattage and varying color temperatures may be used. We highly encourage smart bulbs for color variability and dimming capabilities!

How do I change the bulb?

Important: Make sure to utilize an LED bulb as older incandescent and halogen bulbs will produce high temperatures that will cause deformations in the lamp.

To change the bulb for Linden and Acacia, find the small notch on the lid of the lamp. A flathead can be used to lift the lid loose. Once loose, you will have full access to the bulb simply unscrew and replace. After replacing the bulb, pop the lid back on and you're set!

For Gourd and Pagoda, an instruction card is included with each lamp with the following instructions:

1) Flip the lamp over, lift the cord from the groove, and unscrew the lamp shade shade counter-clockwise to remove the lamp shade from the base.

2) Unscrew the LED bulb from the socket by rotating it counter-clockwise. Then replace with a new bulb.

3) Reattach the shade by rotating it back on the base clockwise until tight, making sure to align the groove with the cord. Done!

How can I contact you?

For questions or support, please email us at support@honeyfloh.com

For general inquiries, reach out to us at hello@honeyfloh.com